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Malaysia Airlines Airline Review

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Malaysia Airlines Airline Review

Passenger Reviews

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Bianca-Lee Grossett

about 2 months ago

2 / 10

Virgin Australia review by Bianca-Lee Grossett

I am writing to make a formal complaint about the humiliating, discriminatory, and distressing treatment I received from your cabin crew on **Flight VA697 from Melbourne to Perth**. Upon boarding, I urgently needed to use the lavatory as I had unexpectedly started my menstrual period. When I quietly asked to use the toilet, **the crew member refused my request**. I explained that it was urgent, and when I begged to be allowed to go, she appeared offended and **told me that if I was “sick,” I should get off the plane.** This response was inappropriate, degrading, and deeply insensitive. Menstruation is not an illness — it is a normal biological process. I was well-prepared but was caught off guard, and simply needed a few moments of privacy to manage the situation hygienically. During the flight, a **manager approached my seat** and escalated the humiliation even further. In front of the two male passengers seated beside me, I was **forced to explain that I had blood dripping down my legs and urgently needed to use the toilet.** Rather than treating me with dignity, she told me again that if I was “unwell” I should not be flying, and then **demanded that I go and apologise to the steward** for my “urgent” tone when I had requested the toilet earlier. I was then **made to apologise to the steward a second time — in public — once again having to explain that I had blood running down my legs** and needed the bathroom urgently. By that point, much of the cabin had witnessed my humiliation. I cannot overstate how degrading and traumatic it was to have my private health situation exposed, questioned, and used as grounds for public embarrassment. I was left in tears and deeply shaken. There are countless compassionate, discreet, and professional ways such a situation could have been handled. Instead, I was **treated like I had a disease**, stripped of my privacy, and made to apologise for a basic bodily function.

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TOSHI HAMA

about 2 months ago

3 / 10

Vietnam Airlines review by TOSHI HAMA

Recently, there have been far too many flight delays. In particular, it seems that flights are being rescheduled or substituted — sometimes I’m reassigned to a flight departing four hours later. This makes it impossible to plan trips properly, and I’m often forced to change my schedule. It doesn’t appear to be due to weather conditions; rather, it seems the airline is making these changes for operational reasons.

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Jack Tran

about 2 months ago

1 / 10

Vietnam Airlines review by Jack Tran

Deeply Disappointed with Vietnam Airlines’ Customer Service I’m sharing this because no customer should ever have to go through what my family did. On August 21, 2025, my family of 3 total was set to fly from San Francisco to Ho Chi Minh City. Unfortunately, a member suffered a sudden medical emergency at the airport, was rushed by ambulance to the ER, and we couldn’t board. I immediately contacted Vietnam Airlines on October 6, providing full medical documentation and requesting a simple rebooking for November. After that, I: Emailed multiple times Called the office twice and spoke with two different representatives Was repeatedly told I’d receive a status update “by the end of the day” and heard nothing. It took over two weeks and multiple follow-ups just to get a response. During this time, my family was charged additional surcharges, and the fare likely increased because of Vietnam Airlines’ delays. Despite the fact that this was a verified medical emergency, they refused to waive penalty fees even for family members who obviously couldn’t travel without their loved one in crisis. I’m posting this publicly because this level of customer care and compassion is unacceptable, especially from a national carrier. Vietnam Airlines, this is your opportunity to make it right refund or compensate us for your delays and the undue financial and emotional burden you caused. #VietnamAirlines #CustomerServiceFail #AviationAccountability #TravelRights #DoBetterVietnamAirlines

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Carl Hammond

about 2 months ago

0 / 10

American Airlines review by Carl Hammond

Firstly I would like to point out that this is me personal experience and 100% honest review of American Airlines as at 08/09/2025 when my flight form London Heathrow to Charlotte Douglas Airport happened. The end of our journey was Knoxville however the disgusting state of our expensive cases was seen at the first point of entry to America. I wish I had read reviews before booking with American Airlines, but I have learned now to do as we were going too, fly with a better airline (Virgin, Tui, BA) and then do the drive to the location required if you are doing a connecting flight. If you are not then just avoid American Airlines all together and go with one of the above or any alternatives available as American Airlines are a disgrace with 0 Customer service skills or respect for customers or customers property. We flew with AA for the first time since the 90's on flight AA0733 (LHR to CLT) and upon arrival at CLT we went to get our cases. WOW, they came out and look as if someone had run them over. We approached the American Airlines staff who were seated by the luggage belt and they too were shocked and confirmed this was unacceptable. Their advice was to take photos as evidence along with a photo of the luggage belt as we could not raise our complaint claim until we reach our final destination (TYS) via flight AA3119 from (CLT to TYS). They were kind enough to aid us in taking the photo's to ensure they were sufficient for the claim. At McGhee Tyson Airport in Knoxville (TYS) initially the American Airlines baggage office was closed, however after waiting and asking several staff members at the airport someone arrived and took us through the process. We both filled out a PIR form (or complaint procedure via the QR code as provided by the American Airlines staff member) and thought that would be all that was required as again the staff member there told us that the cases look bad and were clearly miss treated so we left for the hotel in out hire car. Shockingly it seemed as if the claims had not even been looked at as the next morning we woke to two emails (received through the night) saying that the review of the files is complete and that they don’t cover, and I quote “minor scratches, stains or dents”. Obviously we very unhappy with the replies and got onto the American Airlines Chat service via their app where I was asked to submit my refusal of this decision via another form. After about 1.5hrs chatting we finally finished this and the new claims were raised on 09/09/2025. We submitted all the same evidence and the chat conscript as additional evidence as we were advised they would get in touch asap as they need to look into things better. To our surprise American Airlines never replied. We finished a 10 day holiday, flew home and still nothing. I emailed their complaints dept and cc'd their CEO office and was ignored again. They really are a disgusting company who take no accountability for their actions. We travel from the UK to America 2 times a year at least and have never had such a disgusting service and have NEVER had any damage to our cases apart from the odd scratch which would imo be classified as their claim of “minor scratches, stains or dents”. However feel free to see how our £250 per case cases came off off the American Airlines flight and judge for yourself. We will NEVER fly with this airline again, I would rather a 4hr drive than use them and a connecting flight and I hope that British Airways end their collaboration with this company. Avoid at all costs unless you're happy having to replace cases for each flight as I truly have no idea how our cases could be like this unless they ran them over with something as they are caved in, zips broken and the cases dented in to the point they are structurally unusable. 0 stars for everything .....

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Harry Carpenter

about 2 months ago

2 / 10

Test Airline review by Harry Carpenter

test!

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Call Center Airasia

about 2 months ago

5 / 10

AirAsia Indonesia review by Call Center Airasia

Bagaimana cara refund AirAsia

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Call Center Airasia

about 2 months ago

10 / 10

AirAsia Indonesia review by Call Center Airasia

Anda dapat menghubungi Call Center AirAsia di Nomor (0855 1122 280) Customer Support AirAsia melalui WhatsApp resmi di 0855 1122 280. Bantuan 24 Jam

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Call Center Airasia

about 2 months ago

10 / 10

AirAsia Indonesia review by Call Center Airasia

Hubungi CS AirAsia 24 Jam ☎️O855 1122 280. Anda dapat menghubungi Call Center AirAsia di Nomor (0855 1122 280) Customer Support AirAsia melalui WhatsApp resmi di 0855 1122 280. Bantuan 24 Jam

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Thrasyvoulos Pappas

about 2 months ago

2 / 10

Sky Express review by Thrasyvoulos Pappas

I was traveling with a party of 8. Sky Express did not load any of our luggage on the plane from Milos to Athens. When we arrived in Thessaloniki (second leg), they had no idea where our luggage was. We made repeated calls to Sky Express in Milos and Athens and go no answer. After several calls and visits to the lost and found at the airport in Thessaloniki, they confirmed that our luggage had been shipped by boat to Athens. We finally received our luggage six days after our trip, and risked returning to the US without our luggage. We will never fly Sky Express again!

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Lucy Sue

about 2 months ago

2 / 10

Icelandair review by Lucy Sue

The aircraft of this airline was the worst one I have ever taken. The facilities were poor, the plane and the toilets were filthy, and the attitude of the flight attendants was extremely bad.

12641 total reviews